1. Overview
At Cain Retail, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
2. Return Period
You have 30 calendar days to return an item from the date you received it.
3. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
4. Non-Returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods (e.g., food, flowers).
- Customized or personalized items.
- Downloadable software products.
- Health and personal care items (e.g., skincare products, opened consumables).
5. Return Process
- Initiate a Return:
- Contact our customer service team at contact@cainretail.com to initiate a return.
- Provide your order number and reason for return.
- Prepare Your Return:
- Pack the item securely in its original packaging.
- Include all paperwork, parts, and accessories.
- Shipping:
- You are responsible for the cost of return shipping.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over £75.
6. Refunds
- Processing Time: Once we receive your item, we will inspect it and notify you of the status of your refund within 5 business days.
- Method of Refund: If your return is approved, we will initiate a refund to your original method of payment.
- Refund Timing: The refund will appear in your account within a certain number of days, depending on your card issuer’s policies.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@cainretail.com.
8. Contact Us
If you have any questions about our return policy, please contact us at:
- Email: contact@cainretail.com
Thank you for shopping with Cain Retail! Your satisfaction is our priority.